Cart (0)
Your cart is empty
Last updated: June 2026
At roko, we aim to deliver your order as quickly and smoothly as possible.
We currently ship exclusively within the United Arab Emirates (UAE).
At this time, we do not offer international shipping.
Orders are typically processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, promotional campaigns, or public holidays, processing times may be extended.
Estimated delivery times are:
Dubai: 1-2 business days
Abu Dhabi: 1-3 business days
Other Emirates: 2-4 business days
Delivery times are estimates only and are not guaranteed.
Shipping fees are calculated at checkout.
We offer free delivery on qualifying orders as indicated on our website at the time of purchase.
Any applicable shipping charges will be displayed before payment is completed.
Once your order has been dispatched, you may receive tracking information via email, SMS, or WhatsApp, depending on the courier service used.
Customers are responsible for providing accurate and complete delivery information at checkout, including:
Full name
Mobile phone number
Delivery address
Any relevant delivery instructions
Failure to provide accurate information may result in delays or unsuccessful delivery attempts.
If a delivery cannot be completed due to:
Incorrect address information
Customer unavailability
Failure to respond to courier communications
Refusal to accept delivery
roko reserves the right to charge additional delivery fees for re-delivery attempts.
If an order is returned to roko due to unsuccessful delivery, any refund issued may exclude shipping and handling costs.
While we work with trusted logistics partners, roko is not responsible for delays caused by:
Courier service disruptions
Severe weather conditions
Public holidays
Government restrictions
Force majeure events
Events outside our reasonable control
If your order arrives damaged, please contact us at roko@gmail.com within 24 hours of delivery.
Please include:
Your order number
Photos of the package
Photos of the damaged product
We will review the issue and determine the appropriate resolution.
If you have any questions regarding shipping or delivery, please contact:
roko Customer Support
roko@gmail.com
Dubai, United Arab Emirates
